Telehealth appointments as default from 10 January 2022 to 14 March 2022

The Queensland Government predict that the peak of the Omicron wave of COVID-19 will be over the next 6 weeks, with regional areas peaking later than cities. During this time, our default is to see clients via telehealth (videocall, with phone call as back-up option). Here is our process: 

1. If you have an appointment, you will receive a link to a videoconference.
2. You can practice accessing the room any time prior to your appointment.
3. ​If you have any difficulties accessing the room, please call 0413 676 689 for troubleshooting or to arrange a phone appointment.
4. Please call the clinic 10 - 15 minutes before your appointment to pay for your appointment. If you are eligible for a rebate, this will be lodged online after your appointment. 

What will I need in order to access Telehealth services?

• A computer with a camera and microphone, or a smart phone.
• An internet connection.
• Sufficient data/download capacity for a 50 minute video call – ideally around 300MB.
• A private location for the call.
• We recommend using headphones to enable better communication and privacy.

What program will be used for the meeting?
We use a browser based service through our clinic management system, Cliniko.  You should not need to download anything.

How should I set up my location for my appointment?
Your consultation with the psychologist is private. Find a quiet, private location where you will not be disturbed.  Tell friends and family not to interrupt you during this time.

What do I do if the call disconnects?

• Disconnections and dropouts sometimes happen. Keep your phone nearby so the psychologist can contact you to continue or conclude the session if a technical issue occurs.  If the call cannot be re-established, the session will conclude. 

What about my security and privacy?

• Our meeting platform, Cliniko, complies with Australian privacy principles, with end-to-end encryption of video calls.  While PsychLab makes every attempt to uphold client confidentiality, we can not guarantee the safety of information during transmission by mail, electronic means, or phone. 

Updated 28/02/2022

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COVID safety requirements for clients with face-to-face appointments

We are returning to face to face appointments from March 14. For more information, please go to this page: www.psychlab.com.au/face-to-face-appointment-information.html

Updated 02/02/2022